TIY Travel (defined below) respects privacy and the security of your personal information is important to us. We protect your personal information by maintaining physical, organizational and technological safeguards appropriate to the sensitivity of your personal information. Except as stated herein, personal information may only be accessed by persons within our organization and other authorized third parties who require such access to provide you with the services indicated below.
2. PERSONAL INFORMATION WE COLLECT
2.1 Information needed to use the TIY Travel Platform.
We collect personal information about you when you use the TIY Travel Platform or when you provide it to us through other means (such as when you contact us or make a Booking). Without this information, we would be unable to provide you with all the services provided by the TIY Travel Platform. This information includes:
Contact Information, Account, Profile Information. Such as your first name, last name, phone number, home address, email address, date of birth and passport details, some of which will depend on the services you use.
Identity Verification, Background Checks and Payment Information. Such as images of your government issued ID or travel documents (as permitted by applicable laws), your ID number or other verification information, any background checks relevant to your use of the TIY Travel Platform, and bank account or payment account information.
2.2 Information voluntarily provided to us.
You may choose to provide us with additional personal information. This information may include:
Additional Profile Information. Such as preferred language(s), prefer travel destinations, or any other field that is not a required field during our information collection process or in the process of making a Booking (please see Term of Service for more information).
Other Information. Such as when you fill in a form, add information to complete your Booking, respond to surveys, participate in promotions, communicate with us and other Travellers, or share your experience with us. This may include health information if you choose to share it with us.
2.3 Automatically Collected Personal Information
When you use the TIY Travel Platform and Payment Services, we automatically collect personal information that is sent to us by your web browser. We use this information to better understand how users use the TIY Travel Platform, and to improve the TIY Travel Platform to better meet your needs. The amount of information sent to us by your web browser depends on the browser and the settings you use. Please refer to the instructions provided by your browser if you want to learn more about what information it sends to websites you visit, or how you may change or restrict this. This information may include:
Geo-location Information. Such as precise or approximate location determined from your IP address or mobile device’s GPS depending on your device settings.
Usage Information. Such as the pages or content you view, searches for other profiles or Groups, Groups and Pods you have formed, and other actions on the TIY Travel Platform.
Log Data and Device Information. Such as details about how you’ve used the TIY Travel Platform (including if you clicked on links to third party applications or vendors), IP address, access dates and times, hardware and software information, device information, device event information, unique identifiers, crash data, cookie data, and the pages you’ve viewed or engaged with before or after using the TIY Travel Platform. We may collect this information even if you haven’t made a Booking yet.
Cookies and Similar Technologies. A piece of data from our Site that is stored within your web browser so that our Site can retrieve it at a later date or time. Cookies are used to tell the server that you have returned to our Site.
Payment Transaction Information. Such as payment instrument used, date and time, payment amount, payment instrument expiration date and billing postcode, Stripe email address, your address and other related transaction details.
2.4 Personal Information Collected From Third Parties.
We collect personal information from other sources, such as:
Third-Party Services. If you use any third-party services in connection with the TIY Travel Platform, you direct the third-party to send us information such as your registration, friends list, and profile information as controlled by that service or as authorized by you via your privacy settings at that service.
Background Information. To the extent permitted by applicable laws and with your consent where required, we may obtain the local version of police or background. We may use your information, including your full name and date of birth, to obtain such reports.
Additional Travellers. If you are referred to TIY Travel on behalf of another Traveller, the Traveller that referred you may be able to submit personal information about you such as your name, age, home address, email address or other contact information.
Other Sources. To the extent permitted by applicable law, we may receive additional information about you, such as demographic data or other information to help detect fraud and safety issues from third party service providers and/or partners, and combine it with information we have about you. For example, we may receive background check results or fraud warnings from identity verification service providers for use in our fraud prevention and risk assessment efforts. We may receive information about you and your activities on and off the TIY Travel Platform, or about your experiences and interactions from our partners. We may receive health information, including but not limited to health information related to contagious diseases.
3. HOW WE USE INFORMATION WE COLLECT
3.1 Provide, Improve, and Develop the TIY Travel Platform. We use personal information to:
enable you to use the TIY Travel Services and make and receive payments,
supply you with requested services and make Bookings,
perform analytics, debug and conduct research,
provide customer service and respond to your inquiries,
send you messages, updates, security alerts, and notifications,
for fraud detection and prevention,
personalize and customize your experience based on your interactions with the TIY Travel Platform and use of the TIY Travel Services, your Booking history, your profile information and preferences, and other content you submit, and
to carry out any other purposes that are disclosed to you and to which you consent.
3.2 Create and Maintain a Trusted and Safer Environment. We use personal information to:
detect and prevent fraud, spam, abuse, security and safety incidents, and other harmful activity,
study and combat discrimination consistent with our Terms of Service,
conduct security investigations and risk assessments,
verify or authenticate information provided by you,
conduct checks against databases and other information sources, including background checks,
comply with our legal obligations, protect the health and well-being of our Travellers, Travel Vendors, Travel Vendor’s employees, our employees, and members of the public,
resolve disputes between our Travellers and/or Travel Vendors,
enforce our agreements with third parties,
comply with law, respond to legal requests, prevent harm and protect our rights (see section 4.5),
enforce our Terms and other policies, and
in connection with the activities above, we may conduct profiling based on your interactions with us, your profile information and other content you submit to TIY Travel, and information obtained from third parties.
3.3 Provide, Personalize, Measure, and Improve our Advertising and Marketing. We may use personal information to:
send you promotional messages, marketing, advertising, and other information based on your preferences and social media advertising through social media platforms,
personalize, measure, and improve our advertising,
administer promotional programs, rewards, surveys, sweepstakes, contests, or other promotional activities or events sponsored or managed by TIY Travel or its third-party partners,
analyze characteristics and preferences to send you promotional messages, marketing, advertising and other information that we think might be of interest to you, and
invite you to events and relevant opportunities.
3.4 Provide Payment services. Personal information is used to enable or authorize third parties to use Payment Services:
Detect and prevent money laundering, fraud, abuse, security incidents.
Conduct security investigations and risk assessments.
Comply with legal obligations.
Enforce our Terms of Service, Additional Payment Terms and other payment policies.
With your consent, send you promotional messages, marketing, advertising, and other information that may be of interest to you based on your preferences.
Provide and improve the Payment Services.
4. SHARING, DISCLOSURE & RETENTION
4.1 Sharing With Third Parties.
We may share your information with third parties, such as when authorizing a third-party application or website or Travel Vendor to access your personal information or participating in promotional activities by TIY Travel partners or third parties.
Where permissible with applicable law, we may use certain information about you, such as your email address, de-identify it, and share it with social media platforms, to generate leads, drive traffic to TIY Travel or otherwise promote our products and services.
4.2 Sharing Between Travellers and Travel Vendors.
To help facilitate Bookings or other interactions between Travellers, we may need to share certain information such as:
When a Booking request is submitted, certain information may be shared with any additional Travellers that are under the same Booking, including full name, names of any additional Travellers, home address, phone number, email address, dispute outcome (when applicable) and other information you choose to share and submit.
When a Booking is confirmed, modified or cancelled, additional information is shared to assist with coordinating your trip, such as your full name, travel start and end dates, Travel Vendor names, locations of accommodations, details of any Services and other related information.
4.3 Images and Promotional Materials.
We may display Verified Images, Promotional Materials and other Collective Content you make with your likeness on third-party sites, platforms and apps. Some of this information may be indexed through third-party search engines.
4.4 Travel Vendor Service Providers.
Travel Vendors may use third-party services to help manage or deliver their services, such as cleaning services or subcontractors. Some personal information shared with Travel Vendors (such as Booking details, names, and contact details of Travellers) may be shared with such third-party service providers.
4.5 Complying with Law.
We may disclose your information to courts, law enforcement, governmental or public authorities, tax authorities, or authorized third parties, if and to the extent we are required or permitted to do so by law or where disclosure is reasonably necessary: (i) to comply with our legal obligations, (ii) to comply with a valid legal request or to respond to claims asserted against TIY Travel, (iii) to respond to a valid legal request relating to a criminal investigation to address alleged or suspected illegal activity, or to respond to or address any other activity that may expose us, you, or any other of our users to legal or regulatory liability, (iv) to enforce and administer our agreements with Travellers, or (v) to protect the rights, property or personal safety of TIY Travel, its employees, its Travellers, or members of the public. For example, if permitted due to the forgoing circumstances, Traveller tax information may be shared with tax authorities or other governmental agencies.
Where appropriate, we may notify Travellers about legal requests unless: (i) providing notice is prohibited by the legal process itself, by court order we receive, or by applicable law, or (ii) we believe that providing notice would be futile, ineffective, create a risk of injury or bodily harm to an individual or group, or create or increase a risk of fraud upon or harm to TIY Travel, our Travellers, or expose TIY Travel to a claim of obstruction of justice.
For jurisdictions where TIY Travel facilitates the collection and remittance of Taxes where legally permissible according to applicable law, we may disclose information about transactions, Bookings, Services provided and Taxes to the applicable tax authority, such as Traveller names, addresses, addresses of any Bookings, transaction dates and amounts, tax identification number(s), the amount of taxes received (or due) from Travellers, and contact information.
Some or all of the personal information we collect may be stored or processed in jurisdiction outside of Canada. As a result, this information may be subject to access requests from courts, law enforcement, governmental or public authorities, tax authorities or authorized third parties in those jurisdictions according to laws in those jurisdictions.
4.6 Retention of Personal Information.
We retain personal information that we collect only as long as necessary for the purposes for which it was collected or to meet legal requirements (see Section 6.3). We destroy personal information when it is no longer needed.
4.7 Service Providers.
We may share personal information with affiliated and unaffiliated service providers to help us run our business, including service providers that help us: (i) verify your identity or authenticate your identification documents, (ii) check information against public databases, (iii) conduct background checks, fraud prevention, and risk assessment, (iv) perform product development, maintenance and debugging, (v) allow the provision of the TIY Travel Services through third-party platforms and software tools, (vi) provide customer service, advertising, or payments services, or (vii) process, handle or assess insurance claims or similar claims. These providers have access to your personal information to perform these tasks.
4.8 Business Transfers.
5. OTHER IMPORTANT INFORMATION
5.1 Analyzing your Communications.
We may review, scan, or analyze your communications with TIY Travel for reasons outlined in Article 3 of this policy, including fraud prevention, risk assessment, regulatory compliance, investigation, product development, research, analytics, enforcing our Terms of Service, and customer support purposes. In some cases, we may also scan, review, or analyze messages to debug, improve, and expand product offerings. Occasionally we may need to manually review communications, such as for fraud investigations and customer support, or to assess and improve the functionality of these automated tools.
5.2 Third-Party Partners & Integrations.
Parts of the TIY Travel Platform may integrate with or link to third-party services, not owned or controlled by TIY Travel, such as Google Maps/Earth, Stripe or any Travel Vendor. Use of these services is subject to the privacy policies of those providers. TIY Travel does not own or control these third parties and when you interact with them you are providing your information to them.
6. YOUR RIGHTS
You can exercise any of the rights described in this section consistent with applicable law. Please note that we may ask you to verify your identity and request before taking further action on your request.
6.1 Data Access and Corrections.
You can access and update some of your personal information by contacting TIY Travel and submitting a request. You are responsible for keeping your personal information up to date. You can request a correction to your personal information if you believe it is inaccurate. If you submitted personal information and would like to have access to it, or if you would like to have it corrected, please contact us using the contact information provided below.
6.2 Data Erasure.
In certain jurisdictions, you can request that your personal information be deleted. Please note that if you request the erasure of your personal information:
We may retain your personal information as necessary for our legitimate business interests, such as prevention of money laundering, fraud detection and prevention, and enhancing safety. For example, if we suspend you from using TIY Travel Services for fraud or safety reasons, we may retain information gathered from you to prevent you from using TIY Travel Services in the future.
We may retain and use your personal information to the extent necessary to comply with our legal obligations. For example, TIY Travel may keep information for tax, legal reporting and auditing obligations.
Because we take measures to protect data from accidental or malicious loss and destruction, residual copies of your personal information may not be removed from our backup systems for a limited period of time.
While no organization can guarantee perfect security, we are continuously implementing and updating administrative, technical, and physical security measures to help protect your information against unauthorized access, loss, destruction, or alteration.
9. CONTACT INFORMATION AND RESPONSIBLE TIY TRAVEL ENTITIES